Suck it, Travelocity: Part 1

I'll start from the beginning. If you get bored, then feel free to skip ahead to the "good stuff." Or hell, just go read something else; jerk. Might I recommend "The Scarlet Pimpernel"?

Anyway, on with the banality...

So, for Christmas last year, I decided to get my wife a "trip to New York." Because, well, I knew she'd like it, and it's something we've dreamed about doing since we started dating, 7 years ago.

So, to present the gift, I purchased one of those "recordable cards," where you have 10 seconds to record a personalized message. My 10 second message was a clip from the song "New York, New York." Because, well, it was on my iPod, and it was about New York. I know, I know; I'm incredibly clever, and handsome, and tall, and strong, and handsome, and handsome.

She opened it, and loved it.

Which was awesome for me, too. Seeing my wife happy is just about the best thing in the world, and I try to experience that feeling as much as possible.

We started planning right away. She looked at museums and Broadway shows she wanted to see. I looked at how (exactly) to get to New York, and where we'd stay once we got there.

Eventually we settled a date; early April. Once that detail was set, I could start pricing tickets. JetBlue had some very good rates, and I'd heard good things about them, so I decided to give 'em a shot. They also happened to fly regularly out of the Burbank airport, with direct flights to JFK. This was perfect, because Burbank Airport is much closer to our house than LAX, and the airport is just all-around awesomer than the stink-hole that is LAX.

I wanted to book through the JetBlue website, but for some reason it kept kicking out an error when I tried to pay. I called the airline directly, and found out that, if I wanted to purchase tickets over the phone, I had to pay an additional fee. "No thanks," said I.

In retrospect, I should've just paid the stupid fee...but I can be horribly impatient sometimes.

Because I just wanted to get the damn thing paid for, ASAP. This is how my mind works -- if I put it off, I'll just forget about it; I have to utilize any momentum my procrastination-friendly brain gives me. To accomplish this, I went to Travelocity.com to book my tickets, which meant that I'd be paying a third-party to book my seat for me, giving me a way around the frigging error message.

I booked the tickets, and proudly sent the confirmation e-mail to my wife, once again feeding my "Make Erika happy" addiction. With plane tickets out of the way, I could focus on all of the "fun stuff we could do once we got there."

Which we did, for a couple of weeks.

Then my wife got cast in Twelfth Night.

And guess what. They performed at the beginning of April, right when we were planning on being in New York.

Crap.

Guess that means I have to move the reservation, huh?

Yep.

Okay. No problem.

So I went back to the JetBlue website and entered in my confirmation code -- they've got a great little site when it's not broken. I attempted to change my reservation, and everything was working fine as I clicked through the options. At the end, right before confirming, the site gave me a "total cost" for the change, and I found out, to my delight, that since the fare on our new date of our departure was over $100 less than the original fare, the change was totally free! As Mr. Carroll would say: "Callooh! Callay!"

But once again, when I tried to "Confirm," I got another damn error message. Oh, JetBlue...you're a crafty little bastard, aren't you? With your silly little malfunctioning website.

So I called JetBlue and got through, after 30 minutes on hold. I gave my details to the lady on the other end, and as she was entering the info her computer froze. So she put me back on hold as she spoke to "tech support." After 10 minutes she came back on the line and informed me that her computer was broken, but she'd queue up my call to four of her "buddies" around the office, and once they'd finished their call, they'd take mine. She begged me not to hang up, apologized profusely, and implored me to "Not hate us forever." It was, actually, kind of adorable...and it made it pretty impossible for me to be mad. She put me back on hold, and I waited another 10 minutes before I hung up (because I really, really needed to pee).

After peeing, I called back and spoke with another friendly woman. She entered my data, and discovered that, in order for me to make the change I had to go through Travelocity.

Gah.

Okay. Fine.

So I called Travelocity, and (of course) spoke to a man at a call center in India. Now, I have nothing against the good people of India. They're, typically, much smarter than we are, and generally far more attractive. However, this particular operator happened to be a bit of a tool. And I had a hard time understanding him, due to his accent. And he had a hard time explaining himself because English was not his primary language. And he kept getting irritated with me, because I wanted to understand what was going on, and (frankly) I couldn't, because of the aforementioned issues.

But what I found out, eventually, was that Travelocity charges $30 per ticket to change dates. Fine. Whatever. That was on the stupid confirmation e-mail, somewhere in the fine print. Okay. But, in addition to that, they informed me that JetBlue charged an additional $100 fee to change tickets, and I'd need to pay that too.

"But, um," I muttered, "the new tickets are cheaper, right?"

"Yes."

"So, doesn't that mean that they use the difference in fares to pay the change fee?"

"No. They don't allow us to do that."

"Oh. Um. Okay."

He asked me if I agreed to forfeit the difference in pricing...which was a strange question. I mean, did I have a choice? If I said, "No," would they just make the change anyway and not charge me? Of course not. It was either forfeit the difference, or cancel the reservation entirely. So, lamely, I agreed.

I gave him my credit card number, and he charged the $260.00.

Then I hung up.

Then I got really mad.

Because, basically, I was being massively punished for using Travelocity. My original tickets cost $700, which means the "fee" was just over 1/3 of the cost of the original tickets. If I'd booked through JetBlue (like I'd wanted to), I would have paid $0. In fact, there would have been $6 in credit left over, that I could have used for any future travel with JetBlue.

So, all told, because of my impatience, and Travelocity's duplicity, I was out $266.

That my friends, it total bullshit. So, casting off my usual "compliant meekness," I decided to fight back.

Which I will do...in PART TWO